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Manage large amounts of incoming/outgoing calls in a timely
manner
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Follow communication “scripts” when handling different topics
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Identify customers’ needs, clarify information, research
every issue and provide solutions and/or alternatives
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Seize opportunities to up sell products when they arise
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Build sustainable relationships and engage customers by
taking the extra mile
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Keep records of all conversations in our call center database
in a comprehensible way
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Meet team's qualitative and quantitative targets